Learn how to cancel your Probio7 order easily. Contact our Customer Service with your order number and reason for cancellation for quick assistance.

To cancel an order, contact&#xA0;<a href="https://probio7.com/pages/contact" rel="noopener noreferrer" target="_blank">Probio7 customer service</a>&#xA0;with your order number and reason for cancellation. They will assist you in processing the cancellation.

How to cancel a Probio7 order.

Need to return a Probio7 product? Here’s a quick, friendly guide to help you through the process, so you can shop with confidence and peace of mind.

To initiate a return, please email our customer care team at <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a>. Be sure to include the following details in your message:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Your order number</li><li data-stringify-indent="0" data-stringify-border="0">The item(s) you wish to return</li><li data-stringify-indent="0" data-stringify-border="0">The reason for return (e.g. changed mind, incorrect item, faulty product)</li></ul>Returns Period You have 14 days from the date you receive your order to request a return. This is in line with our 14-day return policy and your statutory rights under UK consumer law.&#xA0;If you&#x2019;ve changed your mind and no longer want your product, you can return it within 14 days, provided the item is:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Unopened and unused</li><li data-stringify-indent="0" data-stringify-border="0">In its original packaging</li><li data-stringify-indent="0" data-stringify-border="0">Returned at your own cost</li></ul>Once received and inspected, we&#x2019;ll issue a refund or exchange, depending on your preference.&#xA0;Faulty or Incorrect Items If your item is faulty, damaged, or incorrect, please contact us immediately at <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a> with:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Your order number</li><li data-stringify-indent="0" data-stringify-border="0">A description of the issue</li><li data-stringify-indent="0" data-stringify-border="0">Photos if applicable</li></ul>We aim to resolve such issues as quickly as possible and will advise on the next steps, including whether a return is necessary.Returns Address Please send all returns to our designated address (we will provide this once you contact us).For your security, we recommend using a tracked or signed-for delivery service that covers the value of your goods. The product remains your responsibility until it arrives at our premises.Refund Process<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">We refund the product cost only &#x2013; shipping charges are non-refundable.</li><li data-stringify-indent="0" data-stringify-border="0">Refunds are processed via the original payment method.</li><li data-stringify-indent="0" data-stringify-border="0">Please allow up to 7 working days from the date we receive your return for processing.</li></ul>FAQs<ul><li>Can I return opened supplements?&#xA0;<ul><li>Unfortunately, we cannot accept returns of opened or used products for hygiene and safety reasons.</li></ul></li><li>Do I need to pay for return shipping?&#xA0;<ul><li>Yes, unless the item is faulty or incorrect, return postage is at your own expense.</li></ul></li><li>How long do refunds take?&#xA0;<ul><li>Refunds are typically processed within 7 working days after we receive your returned item.</li></ul></li></ul>Contact Us Still have questions? Our friendly customer care team is here to help. Email: <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a>

How do I  Return a Product?

Probio7

Cancellations and Returns

How do I access my subscription?

How do I change the frequency or quantity of my subscription?

How do I change my delivery address?

How can I add a product to my next order?

How do I cancel my subscription?

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How to update or edit payment details

Managing Your Subscription

What are friendly bacteria supplements and why are they essential?

What are natural fibres and how do they support gut health?

What is Lactobacillus and how does it benefit you?

What is Saccharomyces boulardii and how does it benefit gut health?

What does CFU mean in probiotic supplements?

Where do the bacteria in probiotic supplements come from?

Friendly Bacteria

Is Probio7 guaranteed to be effective until the best before date?

Are Probio7 products suitable for vegans?

Can pregnant women take Probio7?

Are Probio7 products safe for people with allergies?

Can Probio7 be taken alongside antibiotics?

Is it safe to take Probio7 alongside other medications?

Is Probio7 suitable for children?

Can I take Probio7 supplements long-term?

Why should immunosuppressed individuals avoid friendly bacteria supplements?

Product Information

How should I take Probio7 for best results?

What if I don’t like swallowing capsules?

When is the best time to take Probio7?

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When will I start seeing the effects of Probio7?

Which Probio7 product is best for IBS?

Why do I need different strains of probiotics?

How many billion live cultures are right for me?

Do Probio7 strains reach the gut alive?

Usage and Storage

Why should I take a probiotic when travelling?

Which probiotic is best for travelling?

What makes Saccharomyces boulardii so effective for travelling?

How do I take Probio7 Boulardii Max when travelling?

Happy Gut and Travel

How to create an account on Probio7.

Can I change the email address on my Probio7 account?

How do I change my shipping address on Probio7?

I’ve forgotten my password, what do I do?

Account Management

How to set up a subscription on Probio7

Will the price of my subscription change over time?

How do Probio7 subscriptions work?

How often will I receive my Probio7 subscription?

Can I subscribe to multiple Probio7 products?

How to change your delivery date for Probio7 subscriptions.

How to update your payment details for Probio7 subscriptions.

Can I pause or skip a shipment with Probio7 subscriptions?

How to cancel your Probio7 subscription?

Subscribe and Save

Where can I buy Probio7 products?

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How long will it take for my Probio7 order to arrive?

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Can I track my Probio7 order?

Damages and issues

Orders and Delivery

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