Learn how to cancel your Probio7 order easily. Contact our Customer Service with your order number and reason for cancellation for quick assistance.

To cancel an order, contact&#xA0;<a href="https://probio7.com/pages/contact" rel="noopener noreferrer" target="_blank">Probio7 customer service</a>&#xA0;with your order number and reason for cancellation. They will assist you in processing the cancellation.

How to cancel a Probio7 order.

Need to return a Probio7 product? Here’s a quick, friendly guide to help you through the process, so you can shop with confidence and peace of mind.

To initiate a return, please email our customer care team at <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a>. Be sure to include the following details in your message:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Your order number</li><li data-stringify-indent="0" data-stringify-border="0">The item(s) you wish to return</li><li data-stringify-indent="0" data-stringify-border="0">The reason for return (e.g. changed mind, incorrect item, faulty product)</li></ul>Returns Period You have 14 days from the date you receive your order to request a return. This is in line with our 14-day return policy and your statutory rights under UK consumer law.&#xA0;If you&#x2019;ve changed your mind and no longer want your product, you can return it within 14 days, provided the item is:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Unopened and unused</li><li data-stringify-indent="0" data-stringify-border="0">In its original packaging</li><li data-stringify-indent="0" data-stringify-border="0">Returned at your own cost</li></ul>Once received and inspected, we&#x2019;ll issue a refund or exchange, depending on your preference.&#xA0;Faulty or Incorrect Items If your item is faulty, damaged, or incorrect, please contact us immediately at <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a> with:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Your order number</li><li data-stringify-indent="0" data-stringify-border="0">A description of the issue</li><li data-stringify-indent="0" data-stringify-border="0">Photos if applicable</li></ul>We aim to resolve such issues as quickly as possible and will advise on the next steps, including whether a return is necessary.Returns Address Please send all returns to our designated address (we will provide this once you contact us).For your security, we recommend using a tracked or signed-for delivery service that covers the value of your goods. The product remains your responsibility until it arrives at our premises.Refund Process<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">We refund the product cost only &#x2013; shipping charges are non-refundable.</li><li data-stringify-indent="0" data-stringify-border="0">Refunds are processed via the original payment method.</li><li data-stringify-indent="0" data-stringify-border="0">Please allow up to 7 working days from the date we receive your return for processing.</li></ul>FAQs<ul><li>Can I return opened supplements?&#xA0;<ul><li>Unfortunately, we cannot accept returns of opened or used products for hygiene and safety reasons.</li></ul></li><li>Do I need to pay for return shipping?&#xA0;<ul><li>Yes, unless the item is faulty or incorrect, return postage is at your own expense.</li></ul></li><li>How long do refunds take?&#xA0;<ul><li>Refunds are typically processed within 7 working days after we receive your returned item.</li></ul></li></ul>Contact Us Still have questions? Our friendly customer care team is here to help. Email: <a target="_blank" data-stringify-link="mailto:help@probio7.com" data-sk="tooltip_parent" href="mailto:help@probio7.com" rel="noopener noreferrer" style=" text-decoration: underline;">help@probio7.com</a>

How do I  Return a Product?

Probio7

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